Login Problems


Please ensure that you are using the http://www.tradedoubler.com domain to access your TradeDoubler account.

Delete Temp Internet Files and Cookies then Restart browser.

Cookie Blocking

Typically 3rd party applications such as Norton's Internet Security, Zone Alarm, PAL Evidence Eliminator, or other firewall/privacy protection software cause your computer to block the TradeDoubler cookie. Please contact your software vendor or consult the manual to setup the correct permissions for the TradeDoubler cookie. You need to either shut down the cookie blocking software or make TradeDoubler.com one of your trusted sites in order to access the TradeDoubler interface

Browser Settings

We recently redirected all of our logins to tradedoubler.com. This unfortunately seems to be affecting some publishers that may have had tradedoubler.co.uk on their safe domain lists. Therefore can you please check the following:

If you are using Internet Explorer:

1. -          Go to Tools > Internet Options > Security and then first check restricted sites to make sure http://www.tradedoubler.com is NOT listed there
2. -          Secondly you should check Trusted Sites (also under Internet Options > Security) and ADD http://www.tradedoubler.com to that list

 If you are using Firefox:

1. -          Go to Tools > Options > Privacy, click on the exceptions under cookies and make sure http://www.tradedoubler.com is NOT listed there

Recent patches/updates to security software may be causing this issue. Also, both Firefox and IE7 recently had some security updates which could potentially be the cause of this. It is not only about shutting down programmes. In most cases the browser settings were overwritten by those programmes from the minute of installation or update. Therefore it is essential that you follow the instructions above.

Confrim browser settings are as follows:

Internet Explorer 6.0+ for Windows  
  1. In the Tools menu, select Internet Options…
  2. Go to the Privacy tab
  3. Set the privacy to Medium
  4. Press OK
   
Internet Explorer 5.x for Windows
  1. In the Tools menu, select Internet Options…
  2. Go to the Security tab
  3. Press Custom Level…
  4. Scroll down to the Cookies options
  5. Enable “Allow cookies that are stored on your computer”
  6. Enable “Allow per-session cookies (not stored)”
  7. Press OK and Yes to save the settings
  8. Press OK
   
Internet Explorer for Mac
  1. In the Explorer menu, select Preferences… (for versions 5.0 and under, it in the Edit menu)
  2. Go to the Receiving Files, then Cookies category
  3. Make sure the “When receiving cookies” is set to Never ask
  4. Press OK
   
Mozilla Firefox or Netscape 7.2 for Windows
  1. In the Tools menu, select Options…
  2. Click on Privacy, then Cookies
  3. Make sure that “Allow sites to set cookie” is checked and that “for the originating web site only” is not checked
  4. Press OK
   
Mozilla or Netscape 7.0 for Windows
  1. In the Edit menu, select Preferences…
  2. Click on Privacy & Security
  3. Click on Cookies
  4. Select Allow all cookies
  5. Press OK
   
Netscape 8.0 for Windows
  1. In the Tools menu, select Options…
  2. Click on Site Controls
  3. Make sure that “Allow cookies” is checked
  4. Press OK
   
AOL 9.0 for Windows
  1. From the AOL Toolbar, select Settings.
  2. Select Internet [Web] Options
  3. Select Use your Internet Explorer Settings to set advanced browser options.
  4. Select the Privacy tab
  5. Set the privacy to Medium
  6. Press OK
   
AOL 7.0 or AOL 8.0 for Windows
  1. From the AOL Toolbar, select Settings.
  2. Select Preferences
  3. Select Internet Properties (WWW)
  4. Select the Privacy tab
  5. Set the privacy to Medium
  6. Press OK
   
Safari for Mac
  1. In the Safari menu, select Preferences…
  2. Click on Security
  3. Make sure that Accept Cookies is set to Always
  4. Close the window
   
Mozilla Firefox for Mac
  1. In the Firefox menu, select Preferences…
  2. Click on Privacy, then Cookies
  3. Make sure that “Allow sites to set cookie” is checked
  4. Press OK
   
Netscape for Mac
  1. In the Netscape menu, select Preferences…
  2. Go to the Privacy & Security, then Cookies category (for Netscape 6.0, it is in the Advanced section)
  3. Make sure that “Allow all cookies” is checked
  4. Press OK
   
Opera for Windows
  1. In the Files menu, select Preferences…
  2. Click on Privacy
  3. In the Cookies section, make sure that the options “Automatically accept all cookies” and “Accept from any servers” are selected.
  4. Press OK

If your problems persist please contact support.uk@tradedoubler.com.